SHIPPING & HANDLING

DELIVERY OPTIONS AND DETAILS

For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.

Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The UpWest fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.

2019 holidays observed include:

  • New Year's Day – Tuesday, January 1
  • Memorial Day – Monday, May 27
  • Independence Day – Thursday, July 4
  • Labor Day – Monday, September 2
  • Thanksgiving – Thursday, November 28
  • Christmas Day – Wednesday, December 25
  • U.S. Standard: $8.00 with Free delivery over $75 within 5-7 business days.
  • U.S. Second-Day: $16.00 for any order. Delivery within 2 business days.
  • U.S. Overnight: $22.00 for any order. Delivery within 1 business day.
  • CBD Products: Eligible for US Standard shipping only; NO RETURNS FOR CBD PRODUCTS (see Return Policy)

FREE Standard Shipping offer is valid on all orders placed online at UpWest.com over $75 for U.S. Standard Shipping.  No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments for the same order.

U.S. STANDARD

Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.

U.S. SECOND DAY/U.S. OVERNIGHT

Orders must be made before 2:00 p.m. EST to guarantee that your order is processed on the same day. For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, there may be a slight delay in order processing; your patience is greatly appreciated. Expedited delivery methods are not available for PO Boxes or APO/FPO addresses.

INTERNATIONAL SHIPPING

Currently, orders are not shipped to Canada or Internationally.